Support
Help and support resources for Soom AI Platform
Support
We're here to help you succeed with the Soom AI Platform. Find the support resources you need to get the most out of our platform.
Getting Help
Documentation
- Platform Overview - Understanding the Soom AI architecture
- Soom AI SDK - Complete SDK reference and examples
- Available Apps - Application documentation
- AI Agents - Agent configuration and usage
- Development Tools - Tools and utilities
Learning Resources
- Learning Resources - Guides and tutorials
- Security & Compliance - Security best practices
Support Channels
Technical Support
- Email Support: Available for all users
- Priority Support: For enterprise customers
- Community Forum: Connect with other users
- Knowledge Base: Searchable documentation and FAQs
Developer Support
- API Documentation: Complete API reference
- SDK Documentation: TypeScript SDK guides
- Code Examples: Sample implementations
- Developer Community: Connect with other developers
Common Topics
Getting Started
- Platform setup and configuration
- SDK installation and setup
- First application deployment
- Basic troubleshooting
Development
- API integration
- SDK usage and best practices
- Custom agent development
- Testing and debugging
Operations
- Monitoring and analytics
- Performance optimization
- Security configuration
- Backup and recovery
Enterprise
- Enterprise deployment
- Security and compliance
- Custom integrations
- Training and onboarding
Support Policies
Response Times
- General Support: 24-48 hours
- Priority Support: 4-8 hours
- Critical Issues: 1-2 hours
- Security Issues: Immediate response
Support Hours
- General Support: Monday-Friday, 9 AM - 6 PM PST
- Priority Support: 24/7 availability
- Emergency Support: 24/7 for critical issues
Contact Information
General Support
- Email: support@soom.io
- Phone: Available for enterprise customers
- Portal: Access through your account dashboard
Developer Support
- Email: developers@soom.io
- Documentation: Soom AI SDK
- Community: Developer forum and Discord
Security Issues
- Email: security@soom.io
- Response: Immediate for security vulnerabilities
- Disclosure: Coordinated disclosure process
Feedback and Suggestions
We value your feedback and suggestions for improving the Soom AI Platform. Please share your thoughts through:
- Support tickets
- Community forum
- Direct feedback forms
- User surveys
Next Steps
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