Privacy Policy

1. Introduction

Soom AI ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI platform and services. Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the service.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Register for an account
• Use our AI services and applications
• Contact us for support
• Subscribe to our newsletter
• Participate in surveys or feedback forms

This information may include:

• Name and contact information (email address, phone number)
• Account credentials and profile information
• Payment and billing information
• Company information and job title
• Communication preferences

2.2 Usage Information

We automatically collect certain information about your use of our services, including:

• Device information (IP address, browser type, operating system)
• Usage patterns and service interactions
• API usage and performance metrics
• Error logs and debugging information
• Cookies and similar tracking technologies

2.3 AI-Generated Content

When you use our AI services, we may process and store:

• Input data and prompts you provide
• AI-generated outputs and responses
• Model performance and accuracy metrics
• Training data for model improvement (where permitted)

3. How We Use Your Information

We use the information we collect for various purposes, including:

• Providing, maintaining, and improving our AI services
• Processing transactions and managing your account
• Communicating with you about service updates and support
• Personalizing your experience and recommendations
• Analyzing usage patterns to enhance service performance
• Ensuring security and preventing fraud
• Complying with legal obligations
• Developing new features and AI capabilities

3.1 Legal Basis for Processing (GDPR)

For users in the European Union, we process your personal data based on:

• Consent: When you explicitly consent to data processing
• Contract Performance: To fulfill our service agreement with you
• Legitimate Interest: To improve our services and ensure security
• Legal Obligation: To comply with applicable laws and regulations

4. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

4.1 Service Providers

We may share information with trusted third-party service providers who assist us in:

• Cloud hosting and infrastructure services
• Payment processing and billing
• Customer support and communication
• Analytics and performance monitoring
• Security and fraud prevention

4.2 Legal Requirements

We may disclose your information if required to:

• Comply with legal processes or government requests
• Enforce our Terms of Service
• Protect our rights, property, or safety
• Prevent fraud or security threats

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction, subject to the same privacy protections.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Regular security assessments and penetration testing
• Access controls and authentication mechanisms
• Employee training on data protection practices
• Incident response and breach notification procedures
• Compliance with industry security standards (SOC 2, ISO 27001)

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your information, we will securely delete or anonymize it.

7. Your Privacy Rights

7.1 General Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request access to your personal information
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your personal information
• Portability: Request a copy of your data in a portable format
• Restriction: Request restriction of processing
• Objection: Object to certain types of processing

7.2 California Privacy Rights (CCPA)

California residents have additional rights under the California Consumer Privacy Act:

• Right to know what personal information is collected
• Right to know whether personal information is sold or disclosed
• Right to say no to the sale of personal information
• Right to access personal information
• Right to equal service and price

7.3 European Privacy Rights (GDPR)

EU residents have rights under the General Data Protection Regulation, including the right to lodge a complaint with a supervisory authority if you believe your rights have been violated.

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our platform. You can control cookie preferences through your browser settings, though disabling cookies may affect service functionality.

Types of Cookies We Use:

• Essential Cookies: Required for basic platform functionality
• Performance Cookies: Help us understand how you use our services
• Functional Cookies: Remember your preferences and settings
• Marketing Cookies: Used to deliver relevant advertisements

9. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for international transfers, including standard contractual clauses and adequacy decisions where applicable.

10. Children's Privacy

Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us to have the information removed.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. We encourage you to review this Privacy Policy periodically for any changes.

12. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us: